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Q : Do you accept private labeling order?
 
A: Yes! We can do OEM for you under certain conditions. Please contact our sales for further information.
 
 
Q : I need to do simulation with Dialux. Can you provide me IES file?
 
A: Yes! We have Goniometer to measure light distribution of our products. You may always contact our sales to obtain IES file. Even better, we have a design team working on simulation and drawings. If you can provide me your project floor plan and lighting requirement, we can do simulation for you
 
Q : How long will be the lead time for an order?
 
A: This greatly depends on the product type and the purchasing quantity. For instance, standard indoor products usually take 20 -25 days and standard outdoor products take 30 –35 days.
 
Q : How long is the lifetime for WAICHI’s products? 
 
A: WAICHI products are designed to reach 20,000 hours up to 50,000 hours. Depending on the applications and target market of the product, our R&D will develop a product according to the market demand. For instance, street light is designed to have lifetime up to 50,000 hours and light bulb is designed to have lifetime up to 35,000 hours.
 
Q : Does WAICHI offer warranty for the products? 
 
A: Yes. WAICHI offers warranty service to our client starting from the date of delivery. You may visit warranty page for more details. The warranty period may vary from 1 year up to 5 year depending on the different product series. For instance, we offer 3 year and 5 year warranty service package at different pricing to client on Street Light.
 
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